allthingsindonesia web store FAQ section

Are your herbs, spices, food, and drinks suitable for import into every country?

Yes. We welcome international customers. Shipping availability, cost, and estimated delivery time depend on the destination country, product type, weight, and quantity. If you are unsure whether we can ship a product to your country, please message us before ordering.

Yes. Bulk and wholesale inquiries are welcome. Please send us the product name, quantity required, destination country, and any preferred packaging or size. We will check availability and shipping options for you.

Yes, depending on availability. If you are looking for a specific Indonesian herb, spice, food, drink, textile, or other product that is not currently listed, please message us. Tell us what you are looking for and the quantity you need, and we will check whether we can source it.

We do not accept returns or exchanges for change of mind, personal preference, or incorrect product, size, or quantity selected by the buyer. Please review the listing carefully before ordering. If you receive the wrong item or your order arrives with a significant problem, please contact us promptly with clear photos of the item, packaging, and shipping label so we can review the issue.

No. International customs duties, import taxes, inspection fees, or other charges imposed by the destination country are the buyer’s responsibility. Import regulations vary by country, so buyers should check local requirements before purchasing.

Estimated delivery time is approximately 5–10 business days to the United States and 10–15 business days to the United Kingdom, European Union, and Australia. Delivery times may vary depending on customs clearance, local delivery services, holidays, weather conditions, and other circumstances beyond our control. Tracking will be provided when available.

Are your herbs, spices, food, and drinks suitable for import into every country?

Import rules differ by country and by product. Some countries may restrict certain herbs, botanicals, foods, seeds, plant materials, or animal-based ingredients. Buyers are responsible for confirming that the product is permitted for import into their destination country. Please message us before ordering if you need product information for customs purposes.

Yes, where practical. If you would like to purchase several different products or larger quantities, please contact us before ordering. We can check product availability and whether combined shipping is possible.

Free shipping is available to selected destinations and is shown directly on eligible product listings.